Adam J. Roux: Allstate Insurance

Angela Healy

I grew up in Whitney Point and have proudly called this community home my entire life. Since joining the agency in April 2014 as Office Manager, I’ve dedicated my career to helping see customers have the protection they need for their assets and the people they love most. What I value most about my role is the ability to truly be there for others, especially on what can often be one of the worst days of their lives. Filing a claim is rarely something people are prepared for, and in those moments, I strive to provide steady guidance, reassurance, and exceptional service so customers know everything is going to be okay. My goal is to help restore not just their property, but their peace of mind, working to put them back where they were before the loss ever happened. I believe insurance should feel personal, not transactional. That’s why I focus on building genuine relationships with the people we serve, combining professionalism with empathy to create an experience rooted in trust and care. Outside the office, I’m a huge lover of music, horror novels, and comic books. I enjoy tackling home improvement projects and spending as much time outdoors as possible, especially kayaking when the weather cooperates. I also hold three degrees, including a Bachelor’s in Psychology, which helps shape my understanding of people and strengthens the way I support both customers and colleagues. At home, you’ll find me alongside my fluffy ragdoll cat, Bellatrix. Whether it’s with coworkers or customers, I like to bring a sense of fun and humor into each day. A positive atmosphere can make all the difference, and I believe a warm smile or a well-timed laugh can turn even a stressful situation into one that feels manageable. Helping people, lifting spirits, and making a meaningful difference — that’s what drives me every day.

Education: BA in Psychology

Certifications: Personal Lines License , Life License

Services: Auto Insurance , Home Insurance , Renters Insurance , Motorcycle Insurance

Christopher Mazzatti

Chris grew up in Utica and is a true Central New York local. He enjoys everything the area has to offer, from hockey season in the winter to concerts and events during the summer months, which makes working with local customers especially meaningful to him. Chris joined the agency in May 2024 as a Producer. In his role, he works closely with customers to help them find the right auto insurance coverage while helping identify opportunities to save money. He takes pride in helping customers review their policies and feel confident about the coverage they have in place. Customers often thank Chris for being thorough and taking the time to carefully review their policies. When someone feels overwhelmed or unsure, he focuses on listening first and reassuring them that they’re in Good Hands—making the insurance process feel straightforward and manageable. Outside of work, Chris enjoys watching and attending hockey games and spending time gaming online. One fun fact that surprises many people: one of his photographs is preserved in a vault at RIT alongside other historically significant photographic works. He runs on coffee—or at least a diet soda—and brings positive energy and a listening ear to the office every day. Chris describes himself as kind, caring, and thoughtful. His goal is for every customer to walk away feeling confident that they have the right coverage in place to protect them from what the future may bring.

Certifications: Personal Lines License

Services: Auto Insurance , Home Insurance , Renters Insurance , Condo Insurance , Motorcycle Insurance

Lauren Calabrese

Lauren has always been a New Yorker and appreciates everything Central New York has to offer, especially the four distinct seasons that keep the scenery (and life) constantly changing. As a Licensed Agent with agency, Lauren spends much of her time connecting with customers to help see they’re properly protected while also identifying opportunities to save. Whether reviewing an existing policy or helping someone secure new coverage, she focuses on making insurance feel less overwhelming and more understandable. Lauren was drawn to insurance because she knows how confusing it can seem. She enjoys being able to inform in ways that truly make sense, helping customers feel confident instead of uncertain. One of her favorite parts of the job is delivering good news, letting someone know their policy will cover an incident, sharing that she’s found meaningful savings, or celebrating an approval on a new policy. Her approach is highly tailored. Some customers want to understand every detail of their coverage, while others prefer a straightforward reference from someone they trust. Lauren’s strong product knowledge allows her to meet both styles comfortably, answering granular questions when needed and providing confident guidance when that’s preferred. Most importantly, Lauren wants every customer to feel heard. While not every situation can be fully “fixed,” she believes everyone deserves to feel listened to and supported with clear insight and direction. She works to help see each person walks away feeling secure and confident about their protection. Outside the office, you might find Lauren enjoying Salt City Market or reaching for caffeine (she’s not picky about the source) to keep her energy steady throughout the day.

Certifications: Personal Lines Licensed

Services: Auto Insurance , Home Insurance , Renters Insurance , Motorcycle Insurance

Loiza Cirino

Loiza grew up in Liverpool, NY and is a Central New York local. She enjoys working with members of the community she knows so well and values the relationships that come from helping neighbors protect what matters most to them. Loiza joined the agency in December 2025 as an Insurance Producer. In her role, she helps customers with questions or concerns about their policies and works to help see they review their coverage and available options. What Loiza enjoys most about her job is solving problems and helping customers feel at ease. She is often thanked for being patient, understanding, and approachable, especially when someone feels nervous or overwhelmed. Her approach starts with listening carefully, helping see customers feel heard, and then walking them step-by-step through their options or next steps until a clear solution is in place. Loiza believes that listening is the most important part of helping someone with their insurance. By taking the time to understand each person’s needs and concerns, she helps remove uncertainty and replace it with clarity and confidence. Powered by coffee and a positive, friendly attitude, Loiza’s goal is for every customer to walk away feeling comfortable, supported, and confident that they’re in God Hands.

Certifications: Personal Lines Licensed

Services: Auto Insurance , Home Insurance , Landlord Insurance , Boatowners Insurance , Umbrella Insurance (PUP)

Laura Dupree

Laura is a proud Central New York native, born and raised right here in Harpursville. Laura joined the Agency in June of 2026 as an Agent. She was drawn to insurance because she saw a real need: it's something everyone has to deal with, but not everyone understands it. That's where she comes in, breaking things down so customers feel confident and calm rather than confused. What Laura loves most about her job is simple: helping people. Customers often thank her for her kindness, and it shows how she treats every person who walks through the door or picks up the phone. Outside of work, Laura's happiest spending time with her family and their dogs, out enjoying the outdoors. A few fun facts: she once seriously considered becoming a funeral director, fascinated by how different cultures honor life and death. And if you want to get on her good side in the morning, just hand her a soda. Ask her for a local restaurant suggestion at your own risk. Between the downtown & Endicott, she'll tell you it's impossible to choose.

Certifications: Personal Lines License

Services: Auto Insurance , Home Insurance , Renters Insurance , Motorcycle Insurance

Michael Sonnier

Michael joined this Allstate Agency Team at the beginning of August 2026 as a Producer at the Binghamton location. Originally from Lake Charles, Louisiana, he made his way to Central New York in July of 2024 and hasn't looked back. After growing up in the heat, he's become a genuine fan of four real seasons, the mountain views, and the milder weather. Insurance runs in Michael's family, with several relatives who have sold it or still do, and he's carried that into his own career. He previously sold life insurance and found real fulfillment in it, which made the move into this role an easy one. What keeps him going is simple: he likes knowing he did his job and helped someone at the same time. Customers often thank Michael for taking the time to inform them on things clearly, in a way that actually makes sense. When someone's feeling nervous or overwhelmed, his approach is to slow down and take it one step at a time, because he knows people are trusting him with decisions that can seriously affect their lives. Being accurate and knowledgeable isn't optional to him, it's the whole job. His goal for every customer is that they walk away feeling secure and well taken care of. Outside the office, Michael spends his time on the golf course and around the pool table. A fun fact that tends to surprise people: he once lived in Northern Alaska for several years. He describes himself as loyal, dependable, and team-oriented, and he tries to bring a sense of calm professionalism to the office every day (fueled, of course, by coffee). If you catch him off the clock and need a suggestion, he'll point you straight to his favorite cafe.

Certifications: Personal Lines License , Life License

Services: Auto Insurance , Home Insurance , Life Insurance , Motorcycle Insurance , Renters Insurance